+44 (0) 207 666 3057 support@locate-global.com

Frequently Asked Questions

Below you will find answers to the questions we are regularly asked, with further information on how locate-global can help safeguard your business.
Q: What accreditation does ‘locate’ have?
A: The locate platform has the following accreditations:

 

 

  • Compliant with BS8484, the British Standard for lone working
  • Secured by Design Accreditation
  • Metropolitan police accreditation
  • Compliant with DIACAP 02
  • ISO 270002 standards for cloud infrastructure 100% compliant with the Data Protection Act (DPA)
Q: How does ‘locate’ affect battery life?
A: Like all applications, the App will affect your battery life. An exact percentage depends on a variety of factors, including hardware and operating system. On average, the App will decrease your battery by 5-10%.
Q: Does Locate use a lot of data?
A: No. The App has been designed to be used on an “as and when” basis, having a minimal effect on data usage. While in tracking mode the data usage is negligible, and 3 ten-second video clips are just under 1Mb.
Q: Which smart devices does ‘locate’ work on?
The App works on a variety of platforms

 

 

  • Apple (iOs)- version 6.0 or better
  • Android- Version 2.3 or better
  • BB10- version 10 or better
  • Windows Mobile- version 7.8 or better Blackberry(old)- version 5 or better
Q: Which smart devices does ‘locate respond’ work on?
The App works on a variety of platforms

 

 

  • Android- Version 2.3 or better
  • BB10- version 10 or better
  • Windows Mobile- version 7.8 or better Blackberry(old)- version 5 or better
Q: Does ‘locate’ provide geofencing?
A: Yes, we provide two types of geofencing:

 

 

Footprints allow you to define the geographic area in which the App will work.

Danger Zones: Danger Zones allow you to identify temporary and permanent areas where users might not be safe or may encounter dangerous situations.

Q: Are there places where the App won’t work?
A: Yes. The smart device which is used must have a cellular data connection. ‘locate’ will work with any data connection, ranging from GPRS to 4G, as well as WiFi. ‘locate’ will work both in and outdoors, so long as there is a battery charge and a data connection. The ability to provide a precise GPS coordinate while indoors depends on the network provider and location. If indoors, connecting the phone to WiFi can help provide more detailed information about the user’s location.
Q: Can we offer the solution in different languages?
A: Yes. You can use our text string documents to provide locate in additional languages. ‘locate’ is currently available in English, Dutch, French, Spanish, Czech, and Brazilian Portuguese.
How secure is the app?
The app utilizes the very latest encryption technology and is fully GDPR compliant.
Does the app use up my phone memory?
No, nothing is stored on the device itself, instead, it is in real-time uploaded to the cloud.
What software version do I need to run the app?
The app is designed to work on the following software versions: Apple iOs version 6.0 or later; Android version 2.3 or later; Windows Mobile version 7.8 or later; BB10 version 10 or later; and Blackberry (old) version 5 or later. If your phone software is not compatible with the app it should not be available in the app store.
Can I change my phone or SIM card?
You can login to your account on a different device.
What happens when my phone runs out of battery?
If your phone runs out of battery you will not be able to access the app and we will not be able to track your location. Journey, Panic Button, Check In, Zones and Man Down will not function without connectivity to your phone. If you have created a Timer alert prior to the battery running out, this will continue to activate as normal as it runs independently in the cloud and not on your phone.
Will the app work when I have no phone signal?
The app will work anywhere there is either mobile coverage such as GPRS or data coverage such as WiFi. Sat sleeves are available to purchase for very remote areas.
How do you track me?
The app tracks your location using GPS, WiFi hotspot recognition and 3G/4G network triangulation – whichever one of these three methods returns the highest level of accuracy is the one we will use to determine your location at the relevant time. Where Bluetooth Low Energy indoor positioning is available it will also be used to track where you are.
How accurate is the tracking?
The accuracy of the tracking is down to your phone and the network connectivity, but it can be as accurate as 2 meters.
Is there access to a desktop solution to monitor, view information, data and locations of travellers and can it be customised?
Our platform is a cloud-based solution, allowing access from any location. Organisations have a fully configurable and multi-admin level dashboard for management of users, geo-zones, mass notification, alerts and statistics. This can be customised to suit each organisation individually.
Is 24/7 monitoring included and where is it located?
Priavo offers a two-tier 24hr monitoring system:

 

Tier 1: We provide enhanced traveller monitoring through our in-house team based in South Africa; designed for those travelling to medium to high-risk countries.  With this service, we provide enhanced journey management including daily check-ins, traveller activity reports and security updates. We have the capacity to assign dedicated ‘security trained’ analysts specifically to you as the parameters are bespoke to each organisation.

Tier 2: Priavo provides a basic emergency alert response through our Alarm Monitoring partner located in the UK. Through this, we respond to any traveller’s alerts generated through the app. Monitoring teams follow a predefined escalation policy and escalate to the appropriate level. These are not security analysts, they provide 24/7 emergency cover. The operators do not actively monitor travellers, they will only monitor once an alarm is raised and pass on accordingly. All escalation policies are tailored to our client’s needs and measured and managed through strict KPI’s.

Can the product be white labelled?
If required we can produce a completely white labelled app. Usually, some additional development costs are incurred.
Does the system give options for travellers to activate a panic alarm/Alert?
All tracking will commence once the user has logged into the App. This will continue to work in the background and users are able to raise panics/alerts even when the phone is in sleep mode. Alerts can be controlled and generated by the users a number of ways (even in sleep mode).

 

  • Shaking
  • Swiping
  • Pressing the volume button
  • Covertly – by Bluetooth wearable button, these can be attached by pendant, necklace, bracelet, and belt clip
  • Man Down Feature – through inactivity, freefall or sudden impact
  • Cloud-Based Timer

Once an alert is generated the device records audio, video and the GPS location and produces an audible and visual notification in the Command Centre displaying the user’s details and audio/video and location. Simultaneously this same information is sent to the users emergency contacts (line manager, senior management, team or family members), through SMS and email as a redundancy.

What is an Alert?
An Alert is when your active Emergency Contacts are sent an SMS and email containing a link to view your location and uploaded audio and video. The Command Centre receives an Alert notice that you are in trouble.
What happens when I raise an Alert?
When you raise an Alert, your active emergency contacts will receive an SMS and email containing a link to view your location and uploaded audio/videos. Your alert will also be picked up by the Command Centre and they will activate a coordinated and appropriate response based on your escalation policy.
How do I trigger/set-off an Alert?
You can set off an alert using the appropriate activation method (shake, double tap or slide) at any time during the journey if you are in danger.
How much data is each Alert?
A typical alert will have three 10 second video clips which are normally around 1 MB each, however this depends on what mobile device you use, and how you set your app.
What happens if there is no space on the phone when recording videos?
They are stored in the phone memory (RAM) before being sent to the cloud so this is not an issue.

Where is the data stored? Can an organisation store it’s own data?
The data is stored on our cloud based system Amazon Web Services (AWS), which is a secure cloud server platform we use for database storage. However, if any of your clients or customers would like to store their own data this can be done locally.

How Can Locate Help Your Business?

 

We’ll tell you

+44 (0)207 666 3057

 

Request A Callback

Frequently Asked Questions

Below, you will find answers to the questions we are regularly asked with further information on how locate can help safeguard your business.

 

Contact Us
Q: What accreditation does ‘locate’ have?
A: The locate platform has the following accreditations:

  • Compliant with BS8484, the British Standard for lone working
  • Secured by Design Accreditation
  • Metropolitan police accreditation
  • Compliant with DIACAP 02
  • ISO 270002 standards for cloud infrastructure 100% compliant with the Data Protection Act (DPA)
Q: How does ‘locate’ affect battery life?
A: Like all applications, the App will affect your battery life. An exact percentage depends on a variety of factors, including hardware and operating system. On average, the App will decrease your battery by 5-10%.
Q: Does Locate use a lot of data?
A: No. The App has been designed to be used on an “as and when” basis, having a minimal effect on data usage. While in tracking mode the data usage is negligible, and 3 ten-second video clips are just under 1Mb.
Q: Which smart devices does ‘locate’ work on?
The App works on a variety of platforms

  • Apple (iOs)- version 6.0 or better
  • Android- Version 2.3 or better
  • BB10- version 10 or better
  • Windows Mobile- version 7.8 or better Blackberry(old)- version 5 or better
Q: Which smart devices does ‘locate respond’ work on?
The App works on a variety of platforms

  • Android- Version 2.3 or better
  • BB10- version 10 or better
  • Windows Mobile- version 7.8 or better Blackberry(old)- version 5 or better
Q: Does ‘locate’ provide geofencing?
A: Yes, we provide two types of geofencing:

Footprints allow you to define the geographic area in which the App will work.

Danger Zones: Danger Zones allow you to identify temporary and permanent areas where users might not be safe or may encounter dangerous situations.

Q: Are there places where the App won’t work?
A: Yes. The smart device which is used must have a cellular data connection. ‘locate’ will work with any data connection, ranging from GPRS to 4G, as well as WiFi. ‘locate’ will work both in and outdoors, so long as there is a battery charge and a data connection. The ability to provide a precise GPS coordinate while indoors depends on the network provider and location. If indoors, connecting the phone to WiFi can help provide more detailed information about the user’s location.
Q: Can we offer the solution in different languages?
A: Yes. You can use our text string documents to provide locate in additional languages. ‘locate’ is currently available in English, Dutch, French, Spanish, Czech, and Brazilian Portuguese.
How secure is the app?
The app utilizes the very latest encryption technology and is fully GDPR compliant.
Does the app use up my phone memory?
No, nothing is stored on the device itself, instead, it is in real-time uploaded to the cloud.
What software version do I need to run the app?
The app is designed to work on the following software versions: Apple iOs version 6.0 or later; Android version 2.3 or later; Windows Mobile version 7.8 or later; BB10 version 10 or later; and Blackberry (old) version 5 or later. If your phone software is not compatible with the app it should not be available in the app store.
Can I change my phone or SIM card?
You can login to your account on a different device.
What happens when my phone runs out of battery?
If your phone runs out of battery you will not be able to access the app and we will not be able to track your location. Journey, Panic Button, Check In, Zones and Man Down will not function without connectivity to your phone. If you have created a Timer alert prior to the battery running out, this will continue to activate as normal as it runs independently in the cloud and not on your phone.
Will the app work when I have no phone signal?
The app will work anywhere there is either mobile coverage such as GPRS or data coverage such as WiFi. Sat sleeves are available to purchase for very remote areas.
How do you track me?
The app tracks your location using GPS, WiFi hotspot recognition and 3G/4G network triangulation – whichever one of these three methods returns the highest level of accuracy is the one we will use to determine your location at the relevant time. Where Bluetooth Low Energy indoor positioning is available it will also be used to track where you are.
How accurate is the tracking?
The accuracy of the tracking is down to your phone and the network connectivity, but it can be as accurate as 2 meters.
What if I don’t want to be tracked?
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Is there access to a desktop solution to monitor, view information, data and locations of travellers and can it be customised?
Our platform is a cloud-based solution, allowing access from any location. Organisations have a fully configurable and multi-admin level dashboard for management of users, geo-zones, mass notification, alerts and statistics. This can be customised to suit each organisation individually.
Is 24/7 monitoring included and where is it located?
Priavo offers a two-tier 24hr monitoring system:

Tier 1(Bespoke package) – We provide enhanced traveller monitoring through our in-house team based in South Africa; designed for those travelling to medium to high-risk countries.  With this service, we provide enhanced journey management including daily check-ins, traveller activity reports, security updates etc. The parameters  are bespoke to each organisations. We have the capacity to assign dedicated security trained analysts specifically to you

Tier 2 – Priavo provides a basic emergency alert response through our Alarm Monitoring partner located in the UK. Through this, we respond to any traveller’s alerts generated through the app. Monitoring teams follow a predefined escalation policy and escalate to the appropriate level. These are not security analysts, they provide 24/7 emergency cover. The operators do not actively monitor travellers – they will only monitor once an alarm is raised and pass on as accordingly. All escalation policies are tailored to our client’s needs and measured and managed through strict KPI’s.

Can the product be white labelled?
If required we can produce a completely white labelled app. Usually, some additional development costs are incurred.
Does the system give options for travellers to activate a panic alarm/Alert?
All tracking will commence once the user has logged into the App. This will continue to work in the background and users are able to raise panics/alerts even when the phone is in sleep mode. Alerts can be controlled and generated a number of ways by the users, including (even in sleep mode):

  • Shaking
  • Swiping
  • Pressing the volume button
  • Covertly – by Bluetooth wearable button, these can be attached by pendant, necklace, bracelet, and belt clip
  • Man Down Feature – through inactivity, freefall or sudden impact
  • Cloud-Based Timer

Once an alert is generated the device records audio, video and the GPS location and produces an audible and visual notification in the Command Centre displaying the user’s details and audio/video and location. Simultaneously this same information is sent to the users emergency contacts (line manager, senior management, team or family members), through SMS and email as a redundancy.

What is an Alert?
An Alert is when your active Emergency Contacts are sent an SMS and email containing a link to view your location and uploaded audio/videos, and the Command Centre receives an Alert notice that you are in trouble.
What happens when I raise an Alert?
When you raise an Alert, your active emergency contacts will receive an SMS and email containing a link to view your location and uploaded audio/videos. Your alert will also be picked up by the Command Centre and they will activate a coordinated and appropriate response based on your escalation policy.
How do I trigger/set-off an Alert?
You can set off an alert using the appropriate activation method (shake, double tap or slide) at any time during the journey if you are in danger.
How much data is each Alert?
A typical alert will have three 10 second video clips which normally are around 1 MB each, however, this depends on what mobile device you use, and how you set your app.
What happens if there is no space on the phone when recording videos?
They are stored in the phone memory (RAM) before being sent to the cloud so this is not an issue.
Where is the data stored? Can an organisation store it’s own data?
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

How Can Locate Help Your Business?

 

We’ll tell you

+44 (0)207 666 3057

 

Request A Callback

Schedule a demo

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